Help center
How can we help?
Guides for setting up ConfirmCue and using it every day. A person answers when you write to us.
- Setup guideFrom a new account to your first messages, step by step. About 20 minutes.
- How to type appointments in your calendarWhere to put the customer’s number, name and the kind of appointment, with examples read by the app.
- How customers opt in to textsHow to ask your customers, what they get, and how STOP, START and HELP work.
- Questions and answersMessages, answers, texting, safety and your account, in short answers.
Questions
Asked most often
- How long does setup take?
- About 20 minutes: connect your calendar, check the messages, send your details for texting, and send yourself a test. Until you go live, every message goes to you, not to your customers.
- Which calendars work?
- Google Calendar, including Google Workspace. Keep adding appointments the way you do today; we read them. You can also add appointments in the app, or import them from a spreadsheet.
- Can a message go out at night?
- Never. Messages go out only between 8 AM and 9 PM, and only in the message hours you set for each day. A message due outside them waits for the next message hours; a reminder on a day without messages goes earlier, or not at all, as you choose.
- What if a customer can’t make it?
- Nothing invites customers to move an appointment: the messages do not offer it, and their page has no “new time” button. A customer who replies R or NO gets an answer asking them to call you, your team gets an alert with their number, and you see 📞 in your calendar until they confirm again, the time changes, or you mark the call done. The time never changes by itself. To let customers ask for a new time instead, choose “They can ask for one, and you call them back” in Replies and alerts: their page then has “Ask for a new time”, you see 🔁 in your calendar, and you call them back.
- Something looks wrong. How do I stop everything?
- Pause your business in Settings → Test mode and pause: nothing goes out to customers until you start again. You do not need to wait for us.